Officers Terry and Dave deal with an unruly passenger threatening to close the airport, ramp team member Rachel is dishing out safety fines and in Terminal 2 Security, Estefania is speechless with someone's carry-on luggage.
It's a day like no other, with Terminal 4 turning blue, airside officer Hugh has a potential environmental mess on his hands and an octogenarian forcing herself into the country under the watchful eye of Passenger Experience Guru Demi.
Border Force Kat decides whether to allow a holiday-maker arriving with little money and a confusing story into the UK. Customer Service Agent Mr Sho is having issues with a 400-year-old Japanese tradition.
The one where Border force bully an innocent Nigerian tourist for five hours before they realise that the information in his visa is in fact correct, so they allow him to proceed.
Virgin clubhouse manager Holly showers passengers with her VIP treatment Valentine-style. Terry and Dave deal with an unhappy upgraded passenger. A A330 could be in trouble as a new recruit has a first attempt at pushing it to the runway.
Border officers Kat and Tracy help a student from India who's arrived with no fixed abode. Out on the airfield, Ian is ducking and diving during the morning rush hour. Terminal 4 welcomes an exuberant new ambassador.
Vietnam Airlines are battling baggage woes in the lead up to the busy holiday period. Rookie engineer Mo comes up with an ingenious solution to ensure no one is ever stranded abroad without their luggage.
This time, border force dog Jessie sniffs out thousands of pounds. Meanwhile, passenger experience manager Demi prevents a cardiologist from having a heart attack.
Plane spotters visit the airport looking to spot a rare sight and someone attempts to kick off a round-the-world trip using someone else's boarding card.
Passenger Experience Manager Harry rushes to a gate that has had its door smashed. Meanwhile, a strange smell is discovered in cargo and border force officers have to get to the bottom of it.
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Top Gap
By what name was Britain's Busiest Airport: Heathrow (2015) officially released in India in English?