Amy and Cheyenne attend Cloud 9 Academy to advance their careers. Dina and Garrett get roped into babysitting Glenn's daughter while he childproofs his office, and Jonah and Mateo become political activists.
When Glenn introduces the new Cloud 9 "step challenge" to encourage the workforce to be more active, Amy manipulates her unenthusiastic co-workers into action in an effort to boost her managerial aspirations.
With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and infighting.
Jonah and Amy's first Valentine's Day together gets derailed when Dina brings her birds to work, which also causes trouble for Garrett. Cheyenne gives Marcus a tattoo. Glenn makes videos for his daughter to watch while he's at work.
Following Glenn's decision to step down as store manager, Amy hopes to fill the role; Jonah and Mateo help to cover-up a serious financial crime; Garrett and Cheyenne find it hard to adjust to life without cell phones.
Amy has an awkward first day as manager after her salary is accidentally announced to the entire store; Mateo attempts to give himself a promotion; Glenn's positivity as a lowly floor worker rubs Garrett the wrong way.
Amy spies on the break room via a hidden camera when she hears people making fun of her; Dina tries to track down an unsanctioned Easter Bunny roaming the store; Glenn preps for his church's Passion play.
Jonah struggles to find his place at Amy's daughter Emma's quinceañera. Dina proves very popular with some teenage boys. Cheyenne and Mateo are obsessed with seeing Amy cry.
Glenn butts heads with Amy after he invites Pastor Craig to the store without her permission; Jonah is appointed as the store ambassador for Cloud 9's new green initiative.
Dina agrees to play the bad guy when corporate forces Amy to cut everyone's hours. Jonah and the other employees play an elaborate game of laser tag with the store's new scanners. Mateo makes a startling discovery about Marcus.
Corporate send someone to investigate after it's determined that a series of tweets highlighting Cloud 9's failings were all posted by an employee. As more hours are cut, some of the staff take to selling their personal items in the store.
Sandra's talk of unionization catches the ear of Corporate who are looking to close down a Cloud 9 store; now that everyone knows he's responsible for Dina's missing birds, Garrett tries to prove to his co-workers that he's a good person.
Amy and Jonah find themselves on opposing sides as corporate tries to win over employees by showering them with treats. When the company's tactics grow more extreme, everyone must band together to save one of their own.
When a robot joins the workforce as part of Corporate's new forward-thinking initiative, the staff worry about being replaced; Amy tries to help Cheyenne deal with Mateo's detention, while Dina and Marcus hatch a plan to break him out.
Amy attempts to gather glowing character testimony for Mateo's immigration lawyer but comes up short. Jonah plans an engagement party for Sandra, infuriating Dina, while Glenn and Marcus compete for Mateo's old locker.
When Amy hires Dina's nemesis Colleen, Dina blackmails Garrett into making Colleen's life a living hell. Jonah is forced to befriend Marcus in order to unionize the warehouse guys.
The local mall has closed, and while Amy and Dina are excited about the influx of new customers, they quickly realize they're not all there to shop. Cheyenne learns she's not as cool as she thinks she is.
Jonah and Cheyenne run the store after they convince Amy to take a power nap; when Glenn has another health scare, Dina takes control of his nutrition and fitness; Mateo interviews for a job with the store's optometrist.
With the new district manager set to visit, Amy amps up the store's Halloween spirit; Kelly helps Jonah with unionization; Cheyenne and Mateo suspect Dina could be the local serial killer; Glenn is terrified of a haunted house attraction.
Amy, Jonah, and Glenn hatch a plan to make Amy look like a tough boss after she loses face in front of the district manager; Dina recruits Mateo to help her run Cloud 9's shoplifter rehabilitation program, with a few of Dina's tweaks.
Amy and Jonah help Mateo run a toy drive to make him look good for his hearing, but they clash with a competing charity rep; Sandra and Jerry ask Glenn to officiate their wedding; Cheyenne thinks Colleen may have ghosted Garrett.
As part of a new corporate initiative, the employees have to rush items directly to shoppers' cars; Amy's brother, Eric, visits and Amy thinks she sees a spark with Mateo; Garrett is impressed by a customer's high-tech purchase.
Jonah and Sandra head to Corporate for union contract negotiations; Amy, Dina and Cheyenne chop down the perfect Christmas tree; Mateo challenges Glenn to see who is the best salesman.
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