Credibility is the factor often found lacking in Indian cinema. They're prone to casting outspoken, billionaire actresses as shy village damsels and silver spoon urban elites as repressed youth from the peripheries. Not in this one, thankfully. Great detail is given even to the child actor that plays the protagonist's younger self (matching their looks).
The story itself is simple & heartfelt, probably why it wouldn't find many takers in a nation that drools over scenes where vehicles fly when 53 year old actors punch them while saving their 22 year old love interests. This disillusionment is the theme for the film as well, where "door k dhol suhaavne" is explored masterfully. The urban life seems a bit rushed/undeveloped but by then, the story has left a favorable imprint on you. Good to see the bellboy from The Grand Budapest Hotel in a supporting role here!
P. S: More content of this ilk, Netflix!