A successful career woman lives well in San Francisco (the common Hallmark movie trope "Big City = Bad, Small Town= Good" is in effect) but she is so burned out and depressed, that she can't even bother to make friends or even decorate her fancy high rise (seriously, it barely looks lived in).
When expressing a moment of doubt to Santa, he opens up the door to an alternate reality where that career is replaced by a family. She doesn't recognize her children, has no domestic skills, and feels completely overwhelmed. This is not what she wished for. She may think she prefers her old life as a single career woman, but Santa shows her that can't possibly be true. Despite her many protestations, she just doesn't know her own mind like he does.
When expressing a moment of doubt to Santa, he opens up the door to an alternate reality where that career is replaced by a family. She doesn't recognize her children, has no domestic skills, and feels completely overwhelmed. This is not what she wished for. She may think she prefers her old life as a single career woman, but Santa shows her that can't possibly be true. Despite her many protestations, she just doesn't know her own mind like he does.
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