Palliative care is a specialized field of medicine and nursing that deals with end of life care for people diagnosed with terminal illness. It focuses on making the patient as comfortable as possible by providing relief from symptoms such as pain, anxiety and physical stress. Psychological therapy is offered to the patient and family members to help them cope with dying and losing a loved one.
The woman who played as Helen played as Sam Bello in Grey's Anatomy. The man who played the unsub, Billy plays as Ryan Tanner in Station 19, which is a spin-off of Grey's Anatomy.
The actress who plays the barista named Helen in this episode won season 5 of the FOX dance show So you Think You Can Dance. It wasn't long after the show that she began an acting career.