- [over a montage of scenes showing organ-donor boxes being delivered to operating theatres, Jac Naylor's voice lists the names of the patients who received an organ from her]
- Jac Naylor: [voiceover] Mary Lewis, 49, dinner lady, pancreas. Felix Peterson, 63, retired headteacher, lung. Ahana Ismail, 16, spleen. Robert Latchford, 22, medical student, kidney. Ali Bevan, 48, corneas. Ellen Brennan, 35, full-time mother of four, liver.
- [over a montage of shots of doctors and nurses carrying on doing their jobs, many still in shock at the news of Jac's death]
- Jac Naylor: [voiceover] It took me a long time to find a place I belonged, somewhere to call home. It wasn't with my mother, or the carers she dumped me on when she walked out of my life. It certainly wasn't with any man. It was when I first walked into a theatre and breathed in that rarefied air, realising my hands could save lives. I knew then, on day one, I'd found my place in the world. Somewhere I belonged. This is what the NHS means to us. Not a badge on a cabinet minister's lapel. Not a number down the side of a bus. It's a nurse missing her break to sit with a lonely patient. A surgeon grinding out a 15-hour op. The sound of sirens coming to the rescue. Thursday night applause floating across the rooftops. It's all of us doing the best we can in impossible circumstances. It's something to believe in. It's home.
- [standing at the foot of Jac's bed, looking at her body and reminiscing about her acidic turn of phrase]
- Nicky McKendrick: I remember the first time she called me "Foetus". No-one had ever spoken to me like that.
- Sacha Levy: She once said I looked like a binbag full of yoghurt.
- Elliot Hope: "Paddington Bear with a stethoscope".
- Adrian 'Fletch' Fletcher: "Pound shop Pearly King".
- [opening lines: Jac and Lexy are in adjacent hospital beds in a private room]
- Alexandra 'Lexy' Dunblane: Heal me, Lord, and I will be healed. Save me and I will be saved. For you are the one I praise.
- Jac Naylor: If I need the Last Rites, I'll ask for them.
- Dominic Copeland: Come on then, Ken. You never did tell me: how did your leg end up in that state?
- Ken Davies: It was my own stupid fault.
- Dominic Copeland: How so?
- Ken Davies: I was sleeping rough, up by the zoo. My boy loved that place. I felt closer to him, just being up there. One night, I couldn't stand it any more. I was desperate to be back with him, so I broke in. I tried to climb into the lion's enclosure.
- Dominic Copeland: What? You were savaged by a lion?
- Ken Davies: No. I got snagged up in a load of barbed wire and fell off a ten-foot wall.
- Dominic Copeland: Sorry.
- Ken Davies: [sniggering] Don't be. It was bloody ridiculous.
- [they both laugh]