A manager is sent to India to oversee a staff of customer service representatives.


Robert Borden




2011   2010  
4 nominations. See more awards »





Series cast summary:
Ben Rappaport ...  Todd Dempsy 22 episodes, 2010-2011
Anisha Nagarajan ...  Madhuri 22 episodes, 2010-2011
Diedrich Bader ...  Charlie Davies 22 episodes, 2010-2011
Parvesh Cheena ...  Gupta 22 episodes, 2010-2011
Pippa Black ...  Tonya 22 episodes, 2010-2011
Rebecca Hazlewood ...  Asha 22 episodes, 2010-2011
Rizwan Manji ...  Rajiv Gidwani 22 episodes, 2010-2011
Sacha Dhawan ...  Manmeet 22 episodes, 2010-2011
Thushari Jayasekera ...  Pinky 22 episodes, 2010-2011
Guru Singh ...  Ajeet 21 episodes, 2010-2011
Roger Narayan ...  Multiple Characters (Voice) / ... 2 episodes, 2010-2011
Sharmila Devar ...  Lata / ... 20 episodes, 2010-2011


Todd Dempsey works at American Novelty Company is in line to be the manager of the call center. But after attending a training seminar, he returns to discover that the Company decided to out source the call center to India. And if Todd wants to be the manager of the call center, he must move to India which he reluctantly does. And he has a hard time adjusting to their customs. And he has to deal with the assistant manager who wants to be manager, so he is doing everything to get rid of him. He meets another American assigned there, Charlie and an Australian whom he leans on. Written by rcs0411@yahoo.com

Plot Summary | Add Synopsis




TV-14 | See all certifications »

Did You Know?


Rizwan Manji & Ben Rappaport are also part of the cast of another show Mr. Robot (2015). See more »


Mumbai is hours ahead of the central United States. In order to operate a call center that takes orders from the US during US business hours, the call center would need to be operating from about 6pm Mumbai time until 7am Mumbai time. In this show it is clear that Mid-American Novelty Call Center in operating during normal daylight hours. The movie that this series is based on actually shows the call center operating during the overnight hours. See more »


Referenced in Saturday Night Live: Tina Fey/Ellie Goulding (2011) See more »

User Reviews

Sheer Ex-Pat joy
29 January 2011 | by bettina-3See all my reviews

In the pilot of Outsourced, Todd (played by Ben Rappaport)arrives at his workplace one morning to find the Midwestern joke catalog callcentre he manages desolate. Todd is told he can either follow the work, which has been outsourced to India or find another job. Rather than face job hunting in this economy, he chooses India.

The utter charm of this show is in the storytelling from Todd's point of view; Rappaport's simple, untraveled Todd embraces the vast cultural differences he encounters in his new home with mystified delight. As a long time American ex-pat in a different culture, I remember that feeling of discovery.

Some people have complained of stereotyping and at the beginning of the show, the characters did come off as stereotypes; Todd, like us (the American audience for whom the show is written), is uninitiated and meets several new people on the same day just as we meet them in the first half hour. Due to some of the best sitcom scriptwriting EVER, characters have developed, Todd's POV has dampened and the show has become a true ensemble.

I could write several more paragraphs about Outsourced, rhapsodizing the scriptwriting, superb ensemble cast, direction and arc of the show- but I will instead tell you this; outsourced is a show about Joy- about reveling in our differences and sameness and foibles and strengths.

The only reason I didn't give it 10 stars is that is reserved for M*A*S*H* and the first few years of Taxi.

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Official Sites:

NBC [United States]





Release Date:

23 September 2010 (USA) See more »

Also Known As:

Outsourced See more »


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Aspect Ratio:

1.78 : 1
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