Todd Dempsey works at American Novelty Company is in line to be the manager of the call center. But after attending a training seminar, he returns to discover that the Company decided to out source the call center to India. And if Todd wants to be the manager of the call center, he must move to India which he reluctantly does. And he has a hard time adjusting to their customs. And he has to deal with the assistant manager who wants to be manager, so he is doing everything to get rid of him. He meets another American assigned there, Charlie and an Australian whom he leans on.
Did You Know?
Mumbai is hours ahead of the central United States. In order
to operate a call center that takes orders from the US during
US business hours, the call center would need to be operating
from about 6pm Mumbai time until 7am Mumbai time.
In this show it is clear that Mid-American Novelty Call Center
in operating during normal daylight hours.
The movie that this series is based on actually shows the call
center operating during the overnight hours. See more
Referenced in 30 Rock: Let's Stay Together