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Storyline
Todd Dempsey works at American Novelty Company is in line to be the manager of the call center. But after attending a training seminar, he returns to discover that the Company decided to out source the call center to India. And if Todd wants to be the manager of the call center, he must move to India which he reluctantly does. And he has a hard time adjusting to their customs. And he has to deal with the assistant manager who wants to be manager, so he is doing everything to get rid of him. He meets another American assigned there, Charlie and an Australian whom he leans on.
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rcs0411@yahoo.com
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Goofs
Mumbai is hours ahead of the central United States. In order
to operate a call center that takes orders from the US during
US business hours, the call center would need to be operating
from about 6pm Mumbai time until 7am Mumbai time.
In this show it is clear that Mid-American Novelty Call Center
in operating during normal daylight hours.
The movie that this series is based on actually shows the call
center operating during the overnight hours.
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Details
Release Date:
23 September 2010 (USA)
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Box Office
Cumulative Worldwide Gross:
$37,136
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Company Credits
Technical Specs
Aspect Ratio:
1.78 : 1
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In the pilot of Outsourced, Todd (played by Ben Rappaport)arrives at his workplace one morning to find the Midwestern joke catalog callcentre he manages desolate. Todd is told he can either follow the work, which has been outsourced to India or find another job. Rather than face job hunting in this economy, he chooses India.
The utter charm of this show is in the storytelling from Todd's point of view; Rappaport's simple, untraveled Todd embraces the vast cultural differences he encounters in his new home with mystified delight. As a long time American ex-pat in a different culture, I remember that feeling of discovery.
Some people have complained of stereotyping and at the beginning of the show, the characters did come off as stereotypes; Todd, like us (the American audience for whom the show is written), is uninitiated and meets several new people on the same day just as we meet them in the first half hour. Due to some of the best sitcom scriptwriting EVER, characters have developed, Todd's POV has dampened and the show has become a true ensemble.
I could write several more paragraphs about Outsourced, rhapsodizing the scriptwriting, superb ensemble cast, direction and arc of the show- but I will instead tell you this; outsourced is a show about Joy- about reveling in our differences and sameness and foibles and strengths.
The only reason I didn't give it 10 stars is that is reserved for M*A*S*H* and the first few years of Taxi.