A manager is sent to India to oversee a staff of customer service representatives.
Top-Rated Episodes
S1.E17
Todd fights with another company that cut off All-American Novelties' access to the air conditioning in the building, while Rajiv tries to find an original way to propose to his girlfriend.
S1.E6
Todd holds a Halloween party at the boarding house where he is now forced to live by the company because of cutbacks, which is part of his plan to get close to Asha.
S1.E15
When Todd's U.S. boss Jerry makes a surprise visit, Todd instructs his staff to be on their best behavior. However, Todd quickly discovers that Jerry has no interest in work and is ready to party ...
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Title: Outsourced (2010–2011)
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4 nominations.
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Storyline
Todd Dempsey works at American Novelty Company is in line to be the manager of the call center. But after attending a training seminar, he returns to discover that the Company decided to out source the call center to India. And if Todd wants to be the manager of the call center, he must move to India which he reluctantly does. And he has a hard time adjusting to their customs. And he has to deal with the assistant manager who wants to be manager, so he is doing everything to get rid of him. He meets another American assigned there, Charlie and an Australian whom he leans on. Written by rcs0411@yahoo.com
Plot Keywords:
male protagonist | white male lead in a diverse cast | call center | india | workplace |Genres:
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Trivia
Rizwan Manji & Ben Rappaport are also part of the cast of another show Mr. Robot (2015). See more »Goofs
Mumbai is hours ahead of the central United States. In order to operate a call center that takes orders from the US during US business hours, the call center would need to be operating from about 6pm Mumbai time until 7am Mumbai time. In this show it is clear that Mid-American Novelty Call Center in operating during normal daylight hours. The movie that this series is based on actually shows the call center operating during the overnight hours. See more »Frequently Asked Questions
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Country:
USALanguage:
EnglishRelease Date:
23 September 2010 (USA) See more »Also Known As:
Outsourced See more »Filming Locations:
CBS Studio Center - 4024 Radford Avenue, Studio City, Los Angeles, California, USAEdit
Box Office
Cumulative Worldwide Gross:
$37,136Company Credits
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In the pilot of Outsourced, Todd (played by Ben Rappaport)arrives at his workplace one morning to find the Midwestern joke catalog callcentre he manages desolate. Todd is told he can either follow the work, which has been outsourced to India or find another job. Rather than face job hunting in this economy, he chooses India.
The utter charm of this show is in the storytelling from Todd's point of view; Rappaport's simple, untraveled Todd embraces the vast cultural differences he encounters in his new home with mystified delight. As a long time American ex-pat in a different culture, I remember that feeling of discovery.
Some people have complained of stereotyping and at the beginning of the show, the characters did come off as stereotypes; Todd, like us (the American audience for whom the show is written), is uninitiated and meets several new people on the same day just as we meet them in the first half hour. Due to some of the best sitcom scriptwriting EVER, characters have developed, Todd's POV has dampened and the show has become a true ensemble.
I could write several more paragraphs about Outsourced, rhapsodizing the scriptwriting, superb ensemble cast, direction and arc of the show- but I will instead tell you this; outsourced is a show about Joy- about reveling in our differences and sameness and foibles and strengths.
The only reason I didn't give it 10 stars is that is reserved for M*A*S*H* and the first few years of Taxi.