Terri has returned from compassionate leave after her father's death and Hugh is back from holiday. The department has a new name, the Department of Social Affairs and Citizenship, though they seem to be dealing with issues no other departments want. They also have a new building but it is a disappointment - with no ventilation and the email system is down so the staff must temporarily use their own email addresses. Hugh takes a dislike to educational advisor Roy Smedley over special schools and uses Terri's computer to send Glenn an email calling him a four letter word. Unfortunately it gets erroneously sent to a little girl also called Glenn Cullen and Tucker has to clear up the fall-out when the press get wind of the story.
—don @ minifie-1