- Jean: You've never really come to terms with Mrs. Flack, have you?
- Lionel: You can't come to terms with Mrs. Flack; she never listens. She just talks and talks. And talks.
- Jean: Do you want me to have a word with her?
- Lionel: Oh no, I don't think that's right. After all, it's me she's working for, so when all's said and done - Would you?
- [last lines]
- Jean: Well, I'll talk to Daisy today, then.
- Lionel: Thank you.
- Jean: You're not to go soft on Mrs. Flack.
- Lionel: Nothing Mrs. Flack can say or do will make me go soft on her, I promise. She can... Oh, Lord!
- Jean: What?
- Gwen Flack: [on crutches] Look at me! It's Herriot's fault, bless him. His lead got twisted, and I went over. Broken ankle. Still, here I am, hah, ready to go.
- Jean: I've gone soft.
- Lionel: So have I.