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- Corporate send someone to investigate after it's determined that a series of tweets highlighting Cloud 9's failings were all posted by an employee. As more hours are cut, some of the staff take to selling their personal items in the store.
- The Scarlet email hack brings up memories of the trio's first meeting in 2014, reminding them that together they can overcome any obstacle.
- Amy and Jonah deal with the consequences of their kiss. Glenn and Dina enlist Garrett to help the store win a visit from Cloud 9's CEO.
- To get justice, Dex takes matters into her own hands after finding herself at the forefront of a murder investigation where she's the prime suspect. Meanwhile, Hoffman struggles to remain impartial in the investigation and could lose everything if he continues to help Dex. Elsewhere, Grey attempts to work on his budding relationship with his estranged father while a familiar face from the past makes a surprise visit.
- Dex takes on a new case helping a mother who has lost custody of her children, which triggers parallels to her time in Afghanistan. After memories of Afghanistan reemerge, Dex spirals and must face the reasons behind Benny's death. Back at The Bad Alibi, Grey and Tookie coach Ansel on how to ask a girl out on a date.
- The employees celebrate the past, present and future of Cloud 9.
- While working late, the Cloud 9 staff find themselves locked inside the store for the entire night.
- Glenn and Dina offer amnesty to the employees for any bad things they confess; Garrett and Cheyenne try to decide how to take advantage of it; Jonah and Amy try to defuse an awkward situation that has the whole store gossiping.
- Amy tries to talk Cheyenne into standing up to her pushy mom; Glenn and Dina enter contract negotiations over the surrogacy; Jonah struggles to come to terms with Kelly's belief in angels.
- As the White Lotus welcomes their newest guests, tensions quickly arise between the hotel staff and the volatile vacationers.
- 2019–202042mTV-147.9 (373)TV EpisodeDex and Grey venture to Los Angeles to help a client who believes her Hollywood script has been plagiarized by a former classmate. Reluctantly, Grey leaves Ansel and Tookie in charge of The Bad Alibi, and against his wishes, Tookie hosts a birthday party at the bar. Panic sets in when they discover a valuable is missing.
- Jonah helps Amy get creative to stock up on supplies for her new baby, while Glenn and Jerusha take maternity pictures that inspire Dina to have her own photo shoot - art directed by Mateo.
- Upon their return from suspension, Amy and Jonah are met with different reactions by their co-workers. Jeff attempts to make things right after failing to get Myrtle her job back.
- A workplace accident threatens Amy's plan to impress the district manager; Glenn tries to come off as a strict boss; Jonah tries to help Dina win over the co-workers she betrayed in the strike.
- Hoffman tries to find out where Kane is hiding without the knowledge of his captain. Grey does whatever he can to get free from the grasp of Kane. Dex has a very important meeting that could very well change her life.
- Jane, Sutton, Alex, Pinstripe and Jacqueline are all trapped in the Scarlet offices due to a massive traffic jam. Jane reexamines her feelings for Pinstripe. Sutton makes a surprising move. Kat makes an impulsive decision.
- It's Jane's first day back at Scarlet and when she learns what Sutton is hiding in their apartment, she has the perfect headline. Adena shocks Kat with her reaction to Kat's recent actions.
- Glenn is back from COVID quarantine and ready to resume store manager duties but needs Cheyenne and Bo's help to get Dina to cede power. Jonah and Mateo are unsure about helping Sandra with her cat's medical needs.
- The staff comes down with food poisoning; Jonah documents the day with home video; Glenn's disposition changes; Mateo and Cheyenne discover a lucrative Black Friday side business.
- With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and infighting.
- Jacqueline makes a big decision that will change Scarlet forever.
- The Cloud 9 employees hold a memorial service for their co-worker Brett; Amy worries about Dina's anxiety; Jonah looks into Garrett's past; Mateo and Cheyenne convince Glenn that they were close with Brett to avoid work.
- After Mateo and Cheyenne disagree on how to celebrate her birthday, Cheyenne enlists Bo's help; to Garrett's chagrin, Glenn plays matchmaker to help Jerry and Sandra complete their family; Dina tries to help Amy keep a secret from Jonah.
- As the Cloud 9 employees prepare to send Amy and Jonah off, Mateo and Glenn attempt to organize a video tribute and Dina searches for a new best friend.
- When Carol returns to the store post-suspension, Amy struggles with employees who refuse to work with her; Garrett and Mateo take advantage of the gig economy; Jonah tries to convince Raise the Wage protesters that he's one of them.
- Jane embarks on writing her final article for Scarlet and procrastinates telling Jacqueline that she plans to leave for a new job opportunity, especially when her article on a performance artist/activist reveals more of Jacqueline.
- After Cloud 9 receives a new cereal bar, Amy and Jonah speculate on Zephra's ulterior motives; Dina enlists Cheyenne's help in dealing with a scammer; Garrett tries to con Glenn into giving him paid time off.
- Things don't go as planned on Cheyenne and Bo's wedding day. Amy and Jonah dodge relationship rumors. Glenn learns of upcoming layoffs. Dina talks her way into the wedding party.
- Trying to prove how "wild" she can be, Amy turns a boring Christmas Eve at Cloud 9 into a holiday adventure. Meanwhile, Jonah and Garrett's roommate issues boil over. Glenn tries to prove to Mateo that Christmas is more than just "fine."
- Amy and Cheyenne attend Cloud 9 Academy to advance their careers. Dina and Garrett get roped into babysitting Glenn's daughter while he childproofs his office, and Jonah and Mateo become political activists.
- When a robot joins the workforce as part of Corporate's new forward-thinking initiative, the staff worry about being replaced; Amy tries to help Cheyenne deal with Mateo's detention, while Dina and Marcus hatch a plan to break him out.
- Glenn butts heads with Amy after he invites Pastor Craig to the store without her permission; Jonah is appointed as the store ambassador for Cloud 9's new green initiative.
- Glenn announces that all employees will receive a $100 bonus if the store reaches a sales goal by the end of the day; Jonah has an encounter with Amy's husband; Dina and Glenn plan a celebration.
- After Zephra's new secular store policy miffs Glenn, Marcus and Sandra take him down a conspiracy theory rabbit hole; a memory lapse causes Jonah to question his friendship with Garrett; Cheyenne and Mateo continue their feud.
- An employee costume competition is announced and Amy and Mateo aren't afraid to play dirty to win first prize, which is a paid day off. Glenn is preoccupied with the new Cloud 9's automatic shopping cart collector, and Garrett is tormented by an annoying Halloween novelty song.
- TV Series
- As part of a new corporate initiative, the employees have to rush items directly to shoppers' cars; Amy's brother, Eric, visits and Amy thinks she sees a spark with Mateo; Garrett is impressed by a customer's high-tech purchase.
- With Amy out of the office for a special meal with Jonah's family, the Cloud 9 staff goof off by playing an elaborate store-wide game created by Garrett; Dina worries about being spontaneous when her new boyfriend surprises her at work.
- When Jeff returns to push customer satisfaction surveys, Mateo enlists Garrett's help to hide his relationship status; Dina's idea to boost the survey scores backfires; Jonah tries to convince Sandra to value herself.
- On the day of Store 1217's first deep cleaning since the pandemic began, Glenn ropes Garrett into throwing a party to cheer up the employees; Dina needs Cheyenne's guidance when her ability to run the store is compromised.
- Amy and Dina are both in labor. But while Glenn's manager status gets Dina the royal treatment at the fancy hospital, Amy and Jonah have a far different experience at a nearby (but cheaper) clinic. At Cloud 9, Garrett struggles to express his best wishes for the new parents.
- Dina asks for a demotion so that she is free to date Jonah.
- With Carol's lawyer at Cloud 9 to depose the employees, Jonah tries to ease Glenn's nerves. Mateo enlists Sandra's help hiding the details of his work arrangement, while Dina grows concerned about Garrett's behavior at Customer Service.
- Dex goes undercover as a high school substitute teacher after an old classmate of hers enlists her help to find out who planted drugs on her daughter. Meanwhile, Dex and Liz's relationship gets too close for comfort.
- When Dex's ex, a famous musician, comes to town for a performance, Dex must protect her from a stalker; Grey continues to receive the cold shoulder from Dex; Tookie and Lt. Cosgrove develop a new friendship.
- Dex becomes friends with a new client, the owner of a male strip club who has been mysteriously losing money; Grey continues to help Hoffman
- When a new district manager arrives looking to make budget cuts, Amy accidentally causes her to fire Myrtle; Garrett advises Mateo to alter his performance record; Dina tries to hide her growing baby bump.
- Cheyenne and Bo fight, prompting Amy and Glenn to give them advice in very different forms; Mateo and Jonah oversee dog adoption at the store; Garrett taunts Dina whe she refuses to adjust his time card.
- 202353mTV-MA7.4 (589)TV EpisodeHunt, Liddy, and the Cubans attempt to break into the DNC offices at the Watergate to plant listening devices for the White House.
- Amy spies on the break room via a hidden camera when she hears people making fun of her; Dina tries to track down an unsanctioned Easter Bunny roaming the store; Glenn preps for his church's Passion play.