Graduated from the Royal Welsh College of Music & Drama with a BA (Hons) Acting in 1999.
Gave birth to her 1st and 2nd children at age 32, twins Freddie McCormick and Edie Rose Madden on December 7, 2009. Children's father is her husband, Neil Madden.
Named her son Freddie after her maternal grandfather, Charles Frederick McCormick, and her daughter Edie after singer Édith Piaf, having watched the film La Vie En Rose (2007).
Ranked #26 in The 100 Greatest EastEnders (1985) Characters of All Time for her performance as Tanya Cross (2015).