The helicopter and fixed wing pilots who flew in a no-fly zone at their own risk and the guides who lost their lives trying to help are real Heroes. It was excrutiating to see real life footage of the eruption as the people suffered terrible burns, but worse was imagining what they went through after. The aussie guy who lost his parents made me very sad. The americans were over the top, placing blame. Could have cut some of that mulch out. Overall the story is about everyday heroism we are all capable of, and the failure of institutions driven by concerns of liability vs efficiency and compassion. Esp when the heli pilots ignored the instruction to go to the airport with their victims instead of straight to hospital. Those pilots are real heroes.