Another dark twisted comedy for the series, this time one of the more cleverly plotted.
Looking to give back to the community Andy (Steve Pemberton) joins 'Comfort Support Line" a crisis charity hotline that helps people looking for someone to talk too. Andy has had his own personal problems, so seems like he'd be a good fit, but one-night lashes out at a caller, after his previous caller seemingly committed suicide. That moment of weakness has unforeseen consequences and when the "suicidal" caller phones again Andy's anger turns to confusion, as it appears the caller knows things that only someone in the call centre itself would know.
It's a funny episode. Jane Horrocks ages up to play Liz, office grandmother who enjoys the job but also is a bit lax when it comes to the rules. She plays a key part in the triple bluff ending that the episode pulls off well, utilising the CCTV set up that the office has, as well as the fact that the calls are recorded and timestamped. Also involved is second guest star, Nikki Amuka-Bird, who plays the opposite of Liz and her natural sparring partner. A final guest star is Tony Way, who only appears on one scene but almost steal the whole show with a couple of excellent line deliveries.
One of the best written episodes of the show so far, with a twisting plot and with the use of the CCTV format to enhance the episode.
Looking to give back to the community Andy (Steve Pemberton) joins 'Comfort Support Line" a crisis charity hotline that helps people looking for someone to talk too. Andy has had his own personal problems, so seems like he'd be a good fit, but one-night lashes out at a caller, after his previous caller seemingly committed suicide. That moment of weakness has unforeseen consequences and when the "suicidal" caller phones again Andy's anger turns to confusion, as it appears the caller knows things that only someone in the call centre itself would know.
It's a funny episode. Jane Horrocks ages up to play Liz, office grandmother who enjoys the job but also is a bit lax when it comes to the rules. She plays a key part in the triple bluff ending that the episode pulls off well, utilising the CCTV set up that the office has, as well as the fact that the calls are recorded and timestamped. Also involved is second guest star, Nikki Amuka-Bird, who plays the opposite of Liz and her natural sparring partner. A final guest star is Tony Way, who only appears on one scene but almost steal the whole show with a couple of excellent line deliveries.
One of the best written episodes of the show so far, with a twisting plot and with the use of the CCTV format to enhance the episode.