Reviewed by: Dare Devil Kid (DDK)
Rating: 4.5/5 stars
This HBO documentary short offers an almost unbearably intense look inside the operations of the 24/7/365 "Veterans' Crisis Line", where mental-health professionals, some of them veterans themselves, counsel despondent and suicidal military personnel, both retired and those on active duty. It's a horrifyingly necessary job, we learn, with the U.S. in the midst of an epidemic of veteran suicides.
An opening graphic states that 22 veterans have been committing suicide daily, nearly one every hour – more than the number of soldiers lost on the battlefield. In response, the U.S. Department of Veterans Affairs created the "Veterans' Crisis Line" to address the issue. A chilling montage focuses on emergency rescue operators and coordinators working in tandem as they respond to various callers threatening suicide by gun, knife, pills, razor, hanging – even an intentional car wreck. Almost all the callers suffer PTSD nightmares. One operator (and vet) recalls Vietnam, where soldiers were given orders to shoot anything that moves - sometimes the "enemy" turned out to be a mother holding her infant. He proceeds to ask us how a soldier could emerge unaffected from that?
We watch paired teams battle to save U.S. veterans from committing suicide in the only existing crisis center in the country. There are 250 employed here handling 22,000 calls a month, but the film follows a few choice subjects. Operators have to make split-second decisions. How long can they maintain confidentiality before it's time to call the police? If the caller claims to have a weapon, Emergency Medical Services (EMS) can't go into a house without a police escort.These exhausting negotiations often include flashbacks of mass casualties on the battlefield, re-experienced in gruesome detail. Callers hang up, then reconnect. Misreading a caller's intent can result in a call for an ambulance or the morgue.
Some callers have had as many as four deployments – before their 21st birthday. Most have families, wives or girlfriends, which the operators use to buy precious time. That the vet has reached out by calling means they are more likely to be open to professional help. The responders, as they're called, need their own support, usually a supervisor who comes in to talk them down before they head into their next call. "Crisis Hotline: Veterans Press 1" is indeed a sobering, humbling piece of work. I'm guessing it wins the statuette come Academy night on 22nd Feb.
Rating: 4.5/5 stars
This HBO documentary short offers an almost unbearably intense look inside the operations of the 24/7/365 "Veterans' Crisis Line", where mental-health professionals, some of them veterans themselves, counsel despondent and suicidal military personnel, both retired and those on active duty. It's a horrifyingly necessary job, we learn, with the U.S. in the midst of an epidemic of veteran suicides.
An opening graphic states that 22 veterans have been committing suicide daily, nearly one every hour – more than the number of soldiers lost on the battlefield. In response, the U.S. Department of Veterans Affairs created the "Veterans' Crisis Line" to address the issue. A chilling montage focuses on emergency rescue operators and coordinators working in tandem as they respond to various callers threatening suicide by gun, knife, pills, razor, hanging – even an intentional car wreck. Almost all the callers suffer PTSD nightmares. One operator (and vet) recalls Vietnam, where soldiers were given orders to shoot anything that moves - sometimes the "enemy" turned out to be a mother holding her infant. He proceeds to ask us how a soldier could emerge unaffected from that?
We watch paired teams battle to save U.S. veterans from committing suicide in the only existing crisis center in the country. There are 250 employed here handling 22,000 calls a month, but the film follows a few choice subjects. Operators have to make split-second decisions. How long can they maintain confidentiality before it's time to call the police? If the caller claims to have a weapon, Emergency Medical Services (EMS) can't go into a house without a police escort.These exhausting negotiations often include flashbacks of mass casualties on the battlefield, re-experienced in gruesome detail. Callers hang up, then reconnect. Misreading a caller's intent can result in a call for an ambulance or the morgue.
Some callers have had as many as four deployments – before their 21st birthday. Most have families, wives or girlfriends, which the operators use to buy precious time. That the vet has reached out by calling means they are more likely to be open to professional help. The responders, as they're called, need their own support, usually a supervisor who comes in to talk them down before they head into their next call. "Crisis Hotline: Veterans Press 1" is indeed a sobering, humbling piece of work. I'm guessing it wins the statuette come Academy night on 22nd Feb.