If Looks Could Kill: The Power of Behaviour

People who deal professionally with the public - in government departments, airports, railway stations, offices, shops - often don't realise what effects their own behaviour can have on the ... Read allPeople who deal professionally with the public - in government departments, airports, railway stations, offices, shops - often don't realise what effects their own behaviour can have on the behaviour of their customers. In this 'whodunnit' Detective Inspector Nugget investigates ... Read allPeople who deal professionally with the public - in government departments, airports, railway stations, offices, shops - often don't realise what effects their own behaviour can have on the behaviour of their customers. In this 'whodunnit' Detective Inspector Nugget investigates the mysterious death of Mr Hapless, who receives such poor service that he finally jumps, ... Read all