Former hostage negotiator Mara Kint, an expert on human behavior, takes a job saving people whose minds are lost in an advanced virtual-reality simulation, Reverie. In the process, Kint begins to work through a personal tragedy in her own past.
When a client becomes addicted to a "Jane Bond" adventure, Mara must help her assemble the missing pieces in her life to save her. At the same time, Mara deals with the unanticipated side effects of Reverie.
Mara comes to the aid of an elderly woman who used Reverie to go back to her younger days when she fell in love. Mara assumes the woman wants to say goodbye to her boyfriend who died in Chile in 1973. But that was not the woman's goal.