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Episode complete credited cast: | |||
Laurie Metcalf | ... | Dr. Jenna James | |
Alex Borstein | ... | Dawn Forchette | |
Niecy Nash | ... | Didi Ortley | |
Mel Rodriguez | ... | Patsy De La Serda | |
Ann Morgan Guilbert | ... | Birdy Lamb (as Ann Guilbert) | |
Mark Harelik | ... | Dr. Paul Stickley | |
June Squibb | ... | Varla Pounder | |
Jalida Chung | ... | Champey Houy | |
Brandon Fobbs | ... | Antoine Robertson | |
Anne Jeffreys | ... | Donna Hewler |
In the wake of Beverly's departure, a new (male) Supervising Nurse, Patsy De La Serda, joins the Billy Barnes staff with a customer-centric agenda he's convinced will improve ward efficiency. Patsy soon learns that managing patients--especially a highly uncooperative, un-medicated one named Varla--isn't necessarily improved through customer-service metrics. On the other end of the spectrum, a more docile patient named Donna wins DiDi's affection and displays impressive karaoke skills.