Mad Men (2007–2015)
2 user 6 critic

The Quality of Mercy 

Don renews his battle with Ted after seeing his relationship with Peggy, Sally interviews at a boarding school, and Pete discovers Bob Benson's background.



(created by), (as Andre Jacquemetton) | 2 more credits »

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Episode cast overview, first billed only:
... Don Draper
... Peggy Olson
... Pete Campbell
... Betty Francis
... Joan Harris
... Ken Cosgrove
... Harry Crane
... Sally Draper
... Megan Draper
... Ted Chaough
... Henry Francis (credit only)
... Stan Rizzo (credit only)
... Michael Ginsberg
... Bobby Draper (credit only)
... Bertram Cooper


Another incident with company executives is the last straw for Ken in working on the Chevy account, most specifically in Detroit. While Ken will still retain account responsibilities in the office, the on the ground account responsibilities are given to Pete, who is buoyed by working on SC&P's most prestigious account. What Pete is not happy about is that Bob will still be working on the account, since Bob made a pass at him. As such, Pete calls Duck to tell him that he no longer wants to leave SC&P but that he wants Duck to find Bob another prestigious job lead but not necessarily find Bob that next job. After hearing back from Duck, Pete decides on a slightly different tact in dealing with Bob. Harry, still in California, gets news that Sunkist has reviewed their pitch and wants to get into TV, which would make their account much more lucrative than Ocean Spray. Despite the extra money, this move does not sit well with Ted, the creative lead for Ocean Spray. The work on Ocean Spray ... Written by Huggo

Plot Summary | Plot Synopsis




TV-14 | See all certifications »





Release Date:

16 June 2013 (USA)  »

Company Credits

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Technical Specs


Sound Mix:


Aspect Ratio:

16:9 HD
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Did You Know?


When Ted Chaough spoke with a Boston accent at the Ocean Spray meeting he was told that Vaughn Meader was buried with Kennedy. Meader produced two comedy albums lampooning the Kennedy family that were quickly pulled from the market after the assassination. The first volume sold over seven and a half million copies and won a Grammy in 1963. Kennedy joked about it publicly several times and even gave copies to friends as gifts. Some biographers report that privately he was upset over it and the Jacqueline was furious. Ironically, the first album was recorded live on October 22, 1962, the same night as Kennedy's Cuban Missile Crisis speech. The cast was aware of this but the audience did not know. See more »


Ted mentions the iconic "plop plop fizz fizz" jingle used by Alka-Seltzer in their television advertising. The episode is set in the fall of 1968, but the Alka-Seltzer jingle didn't premiere until 1975. See more »


Features Brideless Groom (1947) See more »


The Porpoise Song
Music and lyrics by Gerry Goffin and Carole King
Performed by The Monkees
[Played under final scene and closing credits]
See more »

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User Reviews

3 November 2014 | by See all my reviews

Sharp writing from the taut team of the Jacquemettons for their final episode and the season's penultimate powerhouse piece.

Sally estranges both her parents as an adolescent in a broken family may well do. Her escapades and transgressions are terribly fun and at the same time frightening, save for her loyal friend who comes to the rescue.

Don spiralling down into alcoholism and Ted falling head over heels with Peggy make for great drama that plays out in a epic devious meeting shenanigans that shake things up in a subversive if not exactly subtle way. Echo and resonance will resolve nicely with a great contrast in the next episode where Don's big meeting shuffles all the card by its brutal honesty and humanity trying to win HERSHEY'S account (or perhaps not).

These last two episodes are so strong that the series could have easily exited with the pinnacle of this pioneer series.

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