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Giles Coren and Monica Galetti travel the globe visiting some of the world's most incredible hotels. They go beyond the lobby to see the areas that the public never see and roll up their sleeves to work alongside staff.
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Entertaining it is: depressed and clueless hotel owner, dirty rooms, bad food; Anthony arrives, applies some though-love techniques, owner cry, but then Anthony sends his good friends decorator to re-paint the whole stuff and add some nice pillows. Add a bit of stress (Can you do this in 4 days? Yeah, no problem, we all work during the night with a smile). Then everyone is happy and hugs. Reality is that hotel requires more than cleaning, smiling reception, and cosmetic make-over like new paint, blankets and garden seats. Hotel requires well functioning airco, maintenance, insulations, roof repair, 24 hours staff, military precision with rooms cleaning, room pricing management, and good advertising beyond inviting some people attracted by Anthony's camera. And this, my friends, require LOADS of money. Well, that's the case for all dumb restaurant and hotel "reality" shows which spruce up with some celebrities. This is all illusions.
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