Compliance (2012) - Plot Summary Poster



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  • A normal Friday service at a fast food restaurant becomes interrupted by a police officer who claims an employee stole from a customer, but something more sinister is going on.

  • At a fast food restaurant, the manager, Sandra, is having a bad day. Suddenly, she gets a phone call from a man claiming to be a police officer who has a complaint that one of her young female employees has stolen from a customer. At the orders of this authoritative sounding stranger, Sandra takes the apparent accused, Becky, to a back room to search her before she is picked up. Once there, the phone scammer manipulates the gullible personnel into participating in Becky's sexual humiliation that grows more twisted with every new sucker on the phone. Only when one final person has the conscience to revolt do they realize the crime they were tricked into, which the real police are hard pressed to solve.


The synopsis below may give away important plot points.


  • Sandra, a manager of a fast-food restaurant in the ChickWich chain, receives a phone call from a prank caller referring to himself as Officer Daniels. Claiming to have spoken with the regional manager, he states that the police received a complaint that an employee of the restaurant had stolen money from a customers purse that day. Daniels explains that he is preoccupied with the search of the suspected thiefs home and that Sandra would have to detain and question the staff member about the theft. With Daniels on the phone, Sandra agrees to help and summons Becky, who fits the callers description of the perpetrator.

    Becky denies committing any theft, but complies with Sandra and Daniels when she is escorted into an office in the rear of the restaurant. The caller asks a series of questions and instructs Sandra to search Becky's pockets and purse for the stolen cash. When the money is not found, Daniels then orders Sandra to conduct a strip search, claiming that the alternative would be Becky going to jail while the larger investigation at Becky's home is being undertaken. When Becky is alone, the caller implies that her brother could also face separate charges if Becky does not comply calmly with the strip search. After she has stripped, the humiliated Becky is covered only by an apron. Daniels tells Sandra to put the clothing into a bag and take it to her car for later inspection by the police. He initially claims that clothes can sometimes have imperceptible pockets, but when Sandra is perplexed by his order, he states that the larger investigation involves possession of marijuana, and that the clothing may contain faint traces of it which would aid the case.

    Sandra explains to Daniels that she must resume managing the restaurant during the busy work day, and the caller instructs her to leave Becky under the watch of a male employee for security reasons. Sandra enlists Kevin for the task, but he protests the caller's orders to inspect Becky and refuses to be involved. Eventually Sandra brings in her fiancé Van to watch over Becky. Through Daniels' demands, Becky is ordered to remove the apron and perform jumping jacks nude for Van, under the pretense that contraband may be concealed in her body. When Sandra briefly visits the room, Becky attempts to plead with her about the ordeal. As punishment for this "disobedient" plea, the caller orders Becky to subject to a spanking by Van and to perform oral sex on him. After Van leaves with guilt, Daniels asks for another male to take his place. The custodian Harold is called in and is outraged by the caller's orders. When Harold tells Sandra the caller's intentions, she phones the regional manager and realizes that Daniels' call is a scam.

    The police eventually arrive and escort Becky out and investigate for evidence. A detective from another location eventually arrests the caller at his office after similar incidents are reported from the same man, who is revealed to be a telemarketer and a family man. Becky wants to file a civil suit against Sandra, but her lawyer suggests an option to sue the national corporation of ChickWich. Sandra, who is now unemployed, ends her engagement with Van after the incident and is later interviewed by a journalist on the incident, but does not answer all questions because her lawyer is present.

    The film ends with a message stating over 70 similar incidents occurred in 30 U.S. states.

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