Todd tries to encourage Madhuri to audition to become a Bollywood performer, but Gupta takes him up on the offer instead. Meanwhile Charlie volunteers to fix the phone lines in Todd's office after the technician requests a bribe.
When the call center workers begin exhibiting poor customer service, Todd decides it is time to give his employees anger management training. Surprisingly, Gupta seems to be the worst offender, forcing Todd to investigate the real cause of his anger. Meanwhile, Manmeet juggles how to celebrate Valentine's Day with two different women.
When Todd's U.S. boss Jerry makes a surprise visit, Todd instructs his staff to be on their best behavior. However, Todd quickly discovers that Jerry has no interest in work and is ready to party instead. While trying to keep a drunk Jerry out of trouble, Todd ends up in hot water with Tonya. Meanwhile, Charlie receives a reprimand from human resources for being culturally insensitive, so he turns to Gupta for a crash course in Indian culture to try and save his job.
When Todd learns that Tonya's mom is back in town for another visit, he is determined to go out of his way to make a better impression. However, Todd is put in a difficult position when he discovers a secret about Tonya's mom. Meanwhile, Madhuri begins reading the call center workers' palms and not everyone likes what she has to say.
Todd and Charlie decide to throw Rajiv an American bachelor party for Rajiv during his wedding, and Manmeet tries to make a good impression as his first meeting with his American girlfriend approaches.