Juliet and Sam start to date again whilst the staff are intrigued by the finding of a manuscript of a saucy novel whose characters are obviously based on themselves, the eventual author being an unlikely candidate. The hotel hosts a dating evening where Sam rescues Emily from a lecherous press baron and Juliet's old mate Karen tells Sam that his ex-wife aborted their baby. Sam gets cosy with Emily but she has the grace to send him home to Juliet. Everyone rallies round Melanie to keep her in her job and Tony 's support for a young drug addict gains him promotion in the concierges' circle.
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