Transparency and accountability in air conditioning repair?

The repair industry and repair professionals can strike fear into many from the first contact to the initial visit and then on to the work. In that fear though, if the person needing a service can step back from the stereotypical assumptions that a provider is just out to get them and at the same time, if the provider can deliver their information with accountability and transparency, it is possible for a great deal of conflicts to go away. Digging into ways to listen, ways to present and ways to communicate ties in to AC repair and plenty of other industries from an experience with Henry from Ice Heating and Air in Orlando. —Loren Weisman