Terri realizes that the operators are lacking in confidence, that they are too submissive with the callers. She sets out to give the operators a crash course in self-confidence. Amar, Dev's assistant, is seriously distracted. Dev quickly finds out that it is because his parents are forcing him into an arranged marriage. At the "Assertiveness Workshop", Amar is chosen as the subject. Terri succeeds in giving him a "corporate bitch slapping". He runs off a broken man. Terri, Kenny, and Dev follow Amar to the train station where they each make their case for and against the arranged marriage. They go to Amar's house where Amar, filled with confidence, takes a stand, and he is surprised at the parents' supportive reaction. He is also shocked when he sees the prospective bride.