The CNU resolves a hostage situation when a corporate executive takes 16 hostages in the company's boardroom. A second crisis involves a domestic situation that results in Matt and Emily questioning a decision they had made during the earlier standoff.
After the ex-lovers do a good job solving a crisis at an investment firm, Matt has 'break-up sex' and pushes Emily to accept a drinks invitation from the firm's executive Alex Winston. They demand separate transfers, but end up working on the same case from opposite ends. A soft porn site boss, Reggie Marcovich, holds a gun to his cameraman and best friend Mike Delgado, believing his wife Tina has taken Mike as her lover. Tina in return takes his Russian Jewish immigrant mother Sophia hostage with a knife.
- Having broken up as a couple, Matt and Emily decide they want to break up as a team as well. So Cheryl sends Matt out without Emily to diffuse a crisis involving a distraught filmmaker, who makes racy videos, and his equally distraught wife, who runs the business. But one hostage situation soon becomes two, and Cheryl must call.