Hotel maid Ruth Ann Carmody (Julie Sommers) is a low-wage hotel maid accidentally (wouldn't you know?) KO'D falling down a flight of hotel stairs while making beds and mopping the floors-GOOD THING Donald Trump didn't own or manage the Hotel!! When she wakes up, Dr. Casey et al., discover Carmody (Sommers) is functionally illiterate and hiding it (hence the episode title!) and try to re-educate her. A nice piece of fluff, on behalf of several then-current "Great Society" programs (Head Start, Job Corps, etc.) but little else! Sommers was a rising actress at the time (Fall 1965), who went on to co-star in "The Governor & JJ" a few years later. "Ben Casey," like most other B+W dramatic series ("Perry Mason," etc.) was clearly running out of plots, by Fall '65, and itself getting clobbered in the ratings by "Run For Your Life."
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