There's a school like Waterloo Road in every town in Britain. The staff are overworked and underpaid, the budgets only ever seem to get tighter, and the kids more troublesome. It's a melting pot of class and race where the day-to-day troubles of its students spill out in dramatic ways. However, every pupil knows that at Waterloo Road they'll always be cared for by the staff and given every chance to achieve an education. The teachers themselves are often far from perfect, but as any pupil with a problem soon discovers, a few motivated and inspiring individuals can make a massive difference.