Susan treats Ben to a Christmas hotel break supposedly just for the two of them, but she has secretly invited other family members, including Alfie and his strange Uncle Idris and Michael's left-wing girl-friend Gwen. Abi is also working as the hotel's masseuse. Crystal, a patient besotted with Ben, arrives to say her jealous boy-friend has escaped from jail and is on his way to kill Ben. Fortunately he is caught but Ben still has to face the rest of the family, though all ends well in a room full of presents.
Ben's attempt to pay money into his bank unhappily coincides with someone else's decision to take some out... with the aid of sawn-off shotguns. When he decides to act as The Negotiator things look bleak for the hostages.
Having run over Mr Casey's dog some years ago, Ben now compounds the misdemeanour by running over Mr Casey himself. Casey plays the sympathy card for all it's worth and it seems that it may be worth quite a lot.