Emergency call handling is one of the highest-stress jobs that take place in an office environment. Handlers need to keep their head as they extract information from panicked and injured callers, who are often in dangerous situations. There can be highs, like the first call taken by Iain de Caestecker’s lead in BBC One thriller The Control Room – over the phone, Gabe talks a scared couple through the emergency roadside delivery of their child and they name the baby after him, their own angel Gabriel. The lows of the job are intense, particularly for Gabe who one day receives a call that unravels his life.
At the start of The Control Room, Gabe’s isn’t much of a life at all, de Caestecker tells Den of Geek over Zoom. “From the very start, I don’t think his