Members of Sinemia, the subscription movie ticket service that billed itself as the sober alternative to the financially insolvent MoviePass, had difficulty seeing “Us” this weekend and it wasn’t because of sold out theaters. For three straight days members were unable to purchase tickets through the Sinemia app, which produced an endless spinning “loading” sign any time a transaction was attempted.
Sinemia Support refused to make a public announcement that its service was down across the country, but informed complaining customers, on an individual basis via Twitter direct messages, that the site was “undergoing maintenance.” In direct messages, the company also refused to refund users who were forced to go out-of-pocket to purchase tickets.
“As stated in our Terms & Conditions, Sinemia is a non-refundable service,” Sinemia Support wrote. “Could you please allow the automatic updates for the Sinemia app on your phone? We’re expecting the issue