Finch goes undercover in an emergency call center to protect a 911 operator, who's being forced to cooperate with the kidnapper of a young boy. Before long they find out they connected to a murder Fusco is involved in.



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Episode cast overview, first billed only:
Root (credit only)
Detective Jake Harrison
Gina Kincaid
David Andrew Macdonald ...
Ron Kincaid
Tyler Evans ...
Detective Mackenna
Brent Holm (as Robbie Collier Sublett)
Solano (as Omar Gonzalez)


The next number the team receives is for 911 call operator and trainer, Sandra Nicholson, who has an exemplary on-the-job record. Finch has gone undercover as a 911 operator in the same call center, where he is able to monitor her calls. Finch believes he has the incident which the Machine saw as she takes the call of a young boy named Aaron, who is eventually kidnapped by the men who broke into his house. This incident being the one (the Machine saw) becomes a certainty when the lead kidnapper calls Sandra on her own cell phone, and seems to know so much about her and being able to see her every move within the call center. Finch passes along whatever information he can to Reese and Shaw, who are following the cell phone call signal, which proves to be more difficult than first anticipated. Finch has to find out why Sandra is targeted by digging into her past, while he tries to help her, knowing that he has to elude whoever is watching her. Fusco can only provide limited assistance ... Written by Huggo

Plot Summary | Plot Synopsis


TV-14 | See all certifications »




Release Date:

25 February 2014 (USA)  »

Company Credits

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Technical Specs


Sound Mix:


Aspect Ratio:

16:9 HD
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Did You Know?


Introduction of "The Voice". See more »


When Aaron sits in the closet during the 911 call the doors to the closet are closed. When Finch uses the web-cam to see the events as they took place, the doors to the closet are open when the men grab Aaron. See more »


Harold Finch: Please be careful. The man we're looking for is highly intelligent, resourceful, and no doubt dangerous when cornered.
Sameen Shaw: So basically, Finch, he's you. If you were evil.
Harold Finch: I hardly welcome the comparison, Miss Shaw.
See more »


Referenced in Person of Interest: Sotto Voce (2016) See more »

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User Reviews

Maybe the worst written episode in the entire series
22 May 2015 | by (United States) – See all my reviews

Fully agree on all the points in the other 2 reviews: Full of lazy, unimaginative and downright illogical writing. In addition to the unoriginal plot and the unbelievable character actions highlighted by the other 2 reviewers, I would add 2 more huge inconsistencies in the scene in the basement when the gunman drops his gun raises his hands because Finch threatens to electrocute him by dropping a live wire into the puddle of water in which he is standing. 1) Finch instructs the victim to retrieve the gun from the water - why?? it is unusable and the gunman is not moving. 2) The victim enters the same pool of water as the gunman, thus nullifying the threat from Finch (unless Finch is willing to electrocute her to death also) and the gunman does nothing! To add to the viewer's frustration this unfolds at an agonizingly slow pace, exacerbating the inconsistency. Very disappointing episode for those of us who have come to expect better from this show.

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