Amanda said she took a course at PQC. The PQC is the FBI's Pistol's Qualification course.
The kidnapper failed the SSB. That is the Special Selection Board. Special Selection Boards (SSB) are convened to consider officers who did not meet a mandatory promotion board or who were improperly considered. Special Boards (SB) are convened to consider officers who did not meet or were improperly considered by a Position Vacancy or a Continuation Board.
One of the records the team pull up on the kidnapper, mentions PRIDEMOD, or Personalized Recruiting for Immediate and Delayed Enlistment Modernization (PRIDE MOD) is a system that helps the US Navy recruit and access people for naval service. It is not used by the US Army, which the kidnapper was a former service member.