Mad Men (2007–2015)
2 user 6 critic

The Quality of Mercy 

Don renews his battle with Ted after seeing his relationship with Peggy, Sally interviews at a boarding school, and Pete discovers Bob Benson's background.



(created by), (as Andre Jacquemetton) | 2 more credits »

Watch Now

From $1.99 (SD) on Amazon Video





Episode cast overview, first billed only:
Joan Harris
Harry Crane
Megan Draper
Henry Francis (credit only)
Stan Rizzo (credit only)
Michael Ginsberg
Bobby Draper (credit only)
Bertram Cooper


Another incident with company executives is the last straw for Ken in working on the Chevy account, most specifically in Detroit. While Ken will still retain account responsibilities in the office, the on the ground account responsibilities are given to Pete, who is buoyed by working on SC&P's most prestigious account. What Pete is not happy about is that Bob will still be working on the account, since Bob made a pass at him. As such, Pete calls Duck to tell him that he no longer wants to leave SC&P but that he wants Duck to find Bob another prestigious job lead but not necessarily find Bob that next job. After hearing back from Duck, Pete decides on a slightly different tact in dealing with Bob. Harry, still in California, gets news that Sunkist has reviewed their pitch and wants to get into TV, which would make their account much more lucrative than Ocean Spray. Despite the extra money, this move does not sit well with Ted, the creative lead for Ocean Spray. The work on Ocean Spray ... Written by Huggo

Plot Summary | Plot Synopsis




TV-14 | See all certifications »





Release Date:

16 June 2013 (USA)  »

Company Credits

Show detailed on  »

Technical Specs


Sound Mix:


Aspect Ratio:

16:9 HD
See  »

Did You Know?


This episode's title is a quotation from The Merchant of Venice by William Shakespeare, Act IV, Scene 1: "The quality of mercy is not strain'd, It droppeth as the gentle rain from heaven." See more »


Ted mentions the iconic "plop plop fizz fizz" jingle used by Alka-Seltzer in their television advertising. The episode is set in the fall of 1968, but the Alka-Seltzer jingle didn't premiere until 1975. See more »


Features Dragnet 1967 (1967) See more »


The Porpoise Song
Music and lyrics by Gerry Goffin and Carole King
Performed by The Monkees
[Played under final scene and closing credits]
See more »

Frequently Asked Questions

This FAQ is empty. Add the first question.

User Reviews

3 November 2014 | by (Canada) – See all my reviews

Sharp writing from the taut team of the Jacquemettons for their final episode and the season's penultimate powerhouse piece.

Sally estranges both her parents as an adolescent in a broken family may well do. Her escapades and transgressions are terribly fun and at the same time frightening, save for her loyal friend who comes to the rescue.

Don spiralling down into alcoholism and Ted falling head over heels with Peggy make for great drama that plays out in a epic devious meeting shenanigans that shake things up in a subversive if not exactly subtle way. Echo and resonance will resolve nicely with a great contrast in the next episode where Don's big meeting shuffles all the card by its brutal honesty and humanity trying to win HERSHEY'S account (or perhaps not).

These last two episodes are so strong that the series could have easily exited with the pinnacle of this pioneer series.

6 of 6 people found this review helpful.  Was this review helpful to you?

Contribute to This Page

"The IMDb Show": Alan Tudyk, His Top 5 Star Wars Droids, and Denzel's Dream Role

"The IMDb Show" Thanksgiving special: Alan Tudyk ranks his top five droids, we talk with the cast of Roman J. Israel, Esq., and we share our favorite Thanksgiving TV episodes.

Watch the show