Nearly all of the events in this movie are true. The movie centers on the incident in April 9th 2004, a call was made to a McDonald's in Mount Washington, Kentucky; In the real life incident, the girl's name was Louise Ogborn and she worked at McDonald's. Her assistant managers name was Donna Summers and the caller on the other line was 'Officer Scott' and the call had originated from a pay-phone in Panama City, Florida. The card he had used was a AT&T phone card that he had bought at Wal-Mart.
In an episode of Law and Order:SVU, Robin Williams portrayed a man who also called a fast food manager and had him strip search and interrogate a female employee pretending to be an Officer Milgram. Later on in the episode he performed the experiment on main characters Elliot Stabler(Chris Meloni) and Olivia Benson(Mariska Hargitay). In addition Dreama Walker, who stars in this movie, was in a 16th season episode of Law and Order:SVU called "Forgiving Rollins".
The same caller from the film was believed by cops to be 38-year-old prison warder David Stewart. Who is thought to have tricked managers of more than 70 fast food outlets in 31 US states into strip-searching, humiliating and sexually abusing customers and staff.