A lot of reality shows these days really ham-up the acting and I find that to be pretty unwatchable. This one doesn't do that and subsequently shows a surprisingly deep insight into the workers of this small UK hotel.
The first season is only 8 episodes long but delivers a lot of real drama in that time.
The star of the show would be the general manager who is actually quite skilled at running the hotel. Most of the episodes revolve around his interactions with the staff and customers. Each episode also focuses on two different families that are staying at the hotel.
The most surprising thing for me was the footage they managed to get. There's a few cameras in every room (include customer rooms) which give us an excellent view of the action. In some scenes there is an issue or an argument and we're able to see the whole event unfold, even as it moves around the hotel.
Similar shows would be: Kitchen Nightmares (UK version), Grand Designs, Sylvania Waters (an old Aussie show) and basically any documentary who's main goal is to document rather than create fake drama.
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