Both announcements are reminders that as more of our lives are powered by artificial intelligence and digital assistants and nifty algorithms that serve up just the entertainment and news and services that we think we want, we’re still going to need real people.
And I suspect the need for human engagement will only increase for years to come, and not just for the Duopolists. Everyone else is trying to figure out how to thrive in a Facebook/Google universe. Given the direction many publishers and creators are headed, it looks like thriving online also will depend on thriving more offline.
All of this brings