Sgt. Gregory Parker: [Over headset] Okay team, we're getting conflicting stories from all the witnesses. But none of them mention overlapping gunfire, so shots all came from one location.
Ed Lane: One gun, lone shooter, fits the spree profile. We got a description?
Sgt. Gregory Parker: Nah, no one really got a good look.
Ed Lane: Any of the witnesses have guesses about who they pissed off?
Mike Scarlatti: Brenton Inc. is a multi-national conglomerate, people love to hate multi-national conglomerates.
Ed Lane: Spike, we got eyes yet?
Mike Scarlatti: [Looking at computer screen in truck] Sort of, the motion detectors are working, but not all the CCTV cameras are operational.
Ed Lane: So some of the cameras have blind spots?
Mike Scarlatti: Yep, like the room you're in now.
Ed Lane: [Looks up at camera] It's been shot at.
Mike Scarlatti: Well that would do it.
Ed Lane: Boss she set a fire.
Kevin 'Wordy' Wordsworth: We must be closing in.
Mike Scarlatti: [From truck] Guys there's gonna be an automatic lock down.
Ed Lane: Wordy go, go, go.
[Unable to get to door before it locks]
Ed Lane: Damn it! Wordy get the fire, Spike override this lock down now, she's buying time!
Mike Scarlatti: I'm trying but they just renovated the museum.
Ed Lane: I don't care!
Mike Scarlatti: No you do, the security system upgraded...
Ed Lane: [Banging on the door] Spike do it now!
Mike Scarlatti: [Frustrated] I haven't dealt with the 2700 before!
Jill Hastings: [Flash to present inside briefing room] At which point, your team leader responded with some colorful language.
Mike Scarlatti: Ed says what he thinks.
Jill Hastings: Profanity is an expression of loss of control. Not very reassuring for a team leader.
Mike Scarlatti: Well he didn't lose control.
Jill Hastings: He didn't make it harder for you to think clearly under pressure?
Mike Scarlatti: No, he didn't.
Jill Hastings: You sure?
Jill Hastings: Active shooter, direct to threat imperative, and you cost your team valuable seconds trying to open a door.
Mike Scarlatti: That wasn't 'cause of Ed that was because I didn't know this particular system.
Jill Hastings: Doesn't your team count on you to be familiar with all the advances in security technology?
Mike Scarlatti: I am, I stay on top of every release, but the 2700...
Jill Hastings: The Bereeve don't want to hear about the 2700. They want to know whether charges of criminal negligence should be brought against the leaders of your team for the deaths that occurred after your arrival.
Mike Scarlatti: When I was unable to override the security system and unlock the door, Ed took care of it.
Jill Hastings: When you failed?
Mike Scarlatti: When I failed, Ed succeeded. The team succeeded. We all have our roles, our strengths, and our weaknesses. We work together, we're not a bunch of guys, we're a unit.
Ed Lane: Boss, I need Spike out of the truck and in the building.
Sgt. Gregory Parker: No, he's serving a purpose in the truck, Ed.
Ed Lane: Boss, I need the hands here.
Sgt. Gregory Parker: We could use the intel more.
Ed Lane: More than quicker containment?
Sgt. Gregory Parker: Eddie, a building like this, without intel, we're blind. We're running around in circles.
Ed Lane: Not a fan of circles.
Jill Hastings: You spent time in Afghanistan, right?
Sam Braddock: Yes, two tours.
Jill Hastings: Did that experience dull your sensitivity?
Sam Braddock: I don't have PTSD and I do value human life, if that's what your asking.
Jill Hastings: I just meant, did the experience make it easier?
Sam Braddock: Made death familiar, not easy.
Jill Hastings: Here's the problem. The public are in shock and they're gonna want somebody to blame. This is how it's gonna spin: your decision to pursue an innocent man wasted time and allowed the shooter's rampage to continue.
Jules Callaghan: That's not what happened.
Jill Hastings: Won't matter.
Jules Callaghan: Make it matter. It's your job. Look, you're smart, I'm smart. We can sit here and we can twist the words all day long. What is it that you really want to hear?
Jill Hastings: The truth.
Jules Callaghan: Makes two of us.
Jill Hastings: What was Greg Parker's state of mind today?
Jules Callaghan: Excuse me?
Jill Hastings: You'd know best; you're second negotiator. In your opinion, does he bring his personal bias to the negotiations?
Jules Callaghan: All negotiators rely on personal bias; we're human. We can't erase life experience.
Sam Braddock: [explaining why a barefoot shooting victim caused him to hesitate] Most people don't understand why anyone would choose to put their life on the line for strangers.
Jill Hastings: It's a good question.
Sam Braddock: I grew up in a military family and as a kid, I didn't get it either, but... One day when I was nine, I was taking my little sister to the park. We stopped at a crosswalk and this car jumped the curb and hit her. Sent her flying and... I remember looking over at her laying there and... thinking, why is she barefoot? Then I looked down beside me and there were her sandals. She'd been knocked right out of them.
Jill Hastings: She died?
Sam Braddock: [nods] Some people are helpless and need to be protected.
Jill Hastings: You went in hunting a male disgruntled employee randomly shooting people when you should have been looking for a woman on a mission.
Ed Lane: Statistics and experience suggest a male shooter. Now, the profile evolved. We changed our thinking... and we found her.
Jill Hastings: After 37 minutes.
Ed Lane: After 37 minutes.
Jill Hastings: And this evolving profile - did it add pressure to the situation? Time was against you. Were you feeling stressed or...?
Ed Lane: [interrupting] Or annoyed?
Jill Hastings: Yes. Were you feeling annoyed? Off your game?
Ed Lane: No. I was doing my job. We all were.
Jill Hastings: It's natural to feel frustrated.
Ed Lane: We had new information - from our search, from the sister, from what Spike found. Now, adjusting profiles as we go is part of the job, just like reading transcripts is part of yours. Let me ask you this. Do typos annoy you? Do they frustrate you? Do they compromise your, uh, your game?
Jill Hastings: So, if your analogy fits, you were annoyed.
Ed Lane: I am now. You got an actual question?
Sgt. Gregory Parker: We did all we could tonight. Hey, I'm proud of all of you.
Sgt. Gregory Parker: I'm damn proud to be a member of this team.
Jules Callaghan: It's never easy to take a life. Even when that life is what saves a number of others.