When manager Todd Dempsy returns to work after management training, he learns that the Mid America Novelties call center has been outsourced to Mumbai, India. In order to keep his job, Todd is left no choice but to relocate to India. There he meets his eclectic group of employees, and soon realizes that teaching them to understand America will be the first of many hurdles that he needs to overcome. Todd also discovers other foreign transplants working in his office building, including American expatriate Charlie Davies who runs the All American Hunter call center, and...
Exploiting Todd's unfamiliarity with Indian holidays, Rajiv creates a fake holiday in order to get him out of the office. While Todd is gone, Rajiv receives a visit from his future father-in-law who he is trying to impress by pretending to be a manager. Meanwhile, the A-Team employees begin harassing Manmeet, Gupta and Madhuri, so they turn to the best source they know to plot their revenge.
Todd finds a place to watch the Kansas City Chiefs game, but an upset stomach causes him to miss the game and get homesick. Rajiv takes advantage of Todd's absence to make drastic changes in the office.
Todd tries to encourage Madhuri to audition to become a Bollywood performer, but Gupta takes him up on the offer instead. Meanwhile Charlie volunteers to fix the phone lines in Todd's office after the technician requests a bribe.
When the call center workers begin exhibiting poor customer service, Todd decides it is time to give his employees anger management training. Surprisingly, Gupta seems to be the worst offender, forcing Todd to investigate the real cause of his anger. Meanwhile, Manmeet juggles how to celebrate Valentine's Day with two different women.
When Todd's U.S. boss Jerry makes a surprise visit, Todd instructs his staff to be on their best behavior. However, Todd quickly discovers that Jerry has no interest in work and is ready to party instead. While trying to keep a drunk Jerry out of trouble, Todd ends up in hot water with Tonya. Meanwhile, Charlie receives a reprimand from human resources for being culturally insensitive, so he turns to Gupta for a crash course in Indian culture to try and save his job.
When Todd learns that Tonya's mom is back in town for another visit, he is determined to go out of his way to make a better impression. However, Todd is put in a difficult position when he discovers a secret about Tonya's mom. Meanwhile, Madhuri begins reading the call center workers' palms and not everyone likes what she has to say.
Todd and Charlie decide to throw Rajiv an American bachelor party for Rajiv during his wedding, and Manmeet tries to make a good impression as his first meeting with his American girlfriend approaches.