According to promotional materials from Universal, the film is framed around a psychologist named Abigail Tyler who interviewed traumatized patients in Nome. However Alaska state licensing examiner Jan Mays says she can't find records of an Abigail Tyler ever being licensed in any profession in Alaska. Ron Adler, CEO and director of the Alaska Psychiatric Institute and Denise Dillard, president of the Alaska Psychological Association say they've never heard of Abigail Tyler. Web sites for an "Alaska Psychiatry Journal" and "Alaska News Archive" containing references to Tyler were created by the film's producers, but were outed as hoaxes when it was discovered they were registered a month before the film's release and the purported author of one of the archived news articles stated she had never written it.
The movie's hoaxed interviews have angered the families of real missing persons in and around Nome, Alaska, for trivializing their loss. Melanie Edwards, Vice President of Kawerak Inc. (an organization representing tribal peoples in Alaska), described the movie as "insensitive to family members of people who have gone missing in Nome over the years". Universal has refused to discuss the movie with that organization or with local journalists.