[talking about Ruth]
Adam Trueman: Don't be fooled by that hard inhuman shell, Tobes. Underneath it all... there's another hard inhuman shell!
[Monica Batchelor is a stroppy control-freak who is making it difficult for the doctors to treat her daughter]
Rob Batchelor: If you're looking for someone to restrain Monica, I'm as clueless as you are - try horse tranquiliser!
John 'Abs' Denham: Ah, we're all out - we use them on the management.