Noted horse whisperer, Marion Fleming and her daughter, have a truck accident during the rescue of an abused horse named Spartan. Marion is killed, Amy wakes up in the hospital, and the family is left with a troubled ranch to run if they wish to carry on Marion's legacy. Marion's father pitches in. Amy's older sister, Lou returns from New York, but must overcome Amy's resentment over Lou's abandoning her roots. Meanwhile, it becomes apparent that Marion was rescuing more than just horses when Ty, a young man with a criminal record shows up to serve his probation ...
When Lou releases a horse before it's ready the ranch's reputation takes a hit. Amy is still angry about all that's happened and takes it out on Lou and Ty. Meawhile Mrs. Stanton hurries to spread the bad word, drumming up business for her own trainers.
Lou stages an open house to drum up business. Amy takes on a new mare with behavioral problems. Ashley invites Ty to take her on a motorcycle ride while Jack needs his help erecting a tent for the open house and Mallory waits for him at home. Later at the open house Val Stanton challenges Amy to deal with a jumper that Val's people have been unsuccessful with.
While cleaning out their mom's old room, Amy and Lou find a old letter from their dad asking for another chance. When Lou talks to him about it, she learns that he tried to come to the open house but was run off by Jack. Mallory teaches Ty to ride. Ashley suggests that Ty come to work at her place and he's tempted when Lisa Stillman's arrogant nephew Ben comes to stay at the ranch.
Lou's boyfriend Carl comes to Heartland to propose and get Lou to move to Chicago with him. Meanwhile Amy takes on a strange horse that answers to voice commands. Jack's birthday approaches and Scott, Ty, Mallory, and Amy all want "the dude" gone.