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The Other End of the Line (2008)

PG-13  |   |  Comedy, Drama, Romance  |  12 February 2009 (Singapore)
6.2
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Ratings: 6.2/10 from 4,091 users   Metascore: 40/100
Reviews: 26 user | 22 critic | 8 from Metacritic.com

An employee at an Indian call-center travels to San Francisco to be with a guy she falls for over the phone.

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Cast

Cast overview, first billed only:
...
...
Priya R. Sethi
...
Kit Hawksin
Michael Chen ...
Mike
Nouva Monika Wahlgren ...
Ula (as Nauva Green)
...
Emory Banks
Harry Key ...
New York Waiter
...
Charlie Hendricks
...
Zia
Sushmita Mukherjee ...
Manju R. Sethi
Jai Thade ...
Govinda R. Sethi
Kiran Juneja ...
Aunt Pimmi
Suhita Thatte ...
Priya's Aunt #2
...
Rajeev Sethi
Avantika Akerkar ...
Miss Prasad
Edit

Storyline

While struggling to impress new hotelier client Kit Hawksin, Granger Woodruff of the ad agency Stimulus is told by Jennifer David of the CityOne Bank call center that his identity has been compromised and his credit card is being misused. While tracing transactions, both become friendly and agree to meet in San Francisco at the Hawksin Hotel. When she apparently does not show up, Granger befriends an East Indian woman, Priya Sethi, who has flown in to attend a relative's birthday party. Granger will get a rude awakening when he finds out that Priya is actually Jennifer, additionally the fiancée of wealthy Mumbai-based Vikram Bhatia. Since Priya has traveled to America without her family's consent, Granger will also incur her family's wrath, three of whom have felt compelled to travel there to locate Priya then escort her back home to marry Vikram. Written by rAjOo (gunwanti@hotmail.com) / revised by statmanjeff

Plot Summary | Plot Synopsis

Taglines:

Two countries. Two cultures. One chance at love.

Genres:

Comedy | Drama | Romance

Motion Picture Rating (MPAA)

Rated PG-13 for some suggestive material | See all certifications »

Parents Guide:

 »
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Details

Official Sites:

Country:

| |

Language:

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Release Date:

12 February 2009 (Singapore)  »

Also Known As:

A vonal másik végén  »

Filming Locations:


Box Office

Opening Weekend:

$59,078 (USA) (31 October 2008)

Gross:

$115,504 (USA) (5 December 2008)
 »

Company Credits

Show detailed on  »

Technical Specs

Sound Mix:

|

Color:

Aspect Ratio:

2.35 : 1
See  »
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Did You Know?

Trivia

The entire time Priya is wearing a big honking ring on her ring finger. Yet, Granger never notices it. Then at the end of the movie he checks her right a hand for the engagement ring. See more »

Goofs

Granger comes to India hunting for Priya at "CityOne Bank Headquarters." Normally all the foreign companies use third party Indian companies to house their call centers. The local people identify these companies by the name of the Indian Business entity, not the client company; hence, no Indian locals would known where the "CityOne Bank Headquarter" would be when Granger asks for directions to Priya's workplace. See more »

Quotes

Granger Woodruff: Are you being sassy? I mean, you've been here, what, three days, and you've already picked up sass? I mean, couldn't you just take home a magnet or a T-shirt?
See more »

Connections

References Pretty Woman (1990) See more »

Soundtracks

Because of Who You Are
Written by Gannin Arnold, Jim Goodwin and Tim Landers
Featuring Loisa Wright
See more »

Frequently Asked Questions

See more (Spoiler Alert!) »

User Reviews

 
A Nutshell Review: The Other End of the Line
15 February 2009 | by (Singapore) – See all my reviews

Much has been said about the outsourcing of call centers to India, but so far I haven't seen one portrayed in a film in this manner, where Ifelt the portrayal of its inner workings was one of the better moments in his romantic-comedy. As far as I can recall, those who make cold calls to me for surveys, credit sign up and the likes, seem to sound local, or have that distinct regional accent that wasn't disguised, but if things happen per the movie, I won't be surprised that I was duped to believe they're calling from somewhere locally, rather than from abroad.

So welcome to the world of tele-marketers/helpdesks agents/salespersons, where in-house training centres established take their employees through continuous training in order to ensure their accent are masked, their pop-culture knowledge brought up to speed, and they're well-versed in local colloquial terms, so that they seem to be your friend from next door when they talk to you, rather than a feeling of resentment knowing that their neighbours job has gone offshore. It's no easy training, and naturally one that calls for great measure of patience for facing phones being slammed down, or worse to stand up to verbal abuse in many forms.

The Other End of the Line is your standard romantic comedy, which in my opinion got lifted from mediocrity thanks to this aspect of the story that I had a peek into. However, like most east-west fusion films made by Hollywood on Indian culture or aspects of India, it does get romanticized a great deal, and shots of Mumbai looked far too much like it's being lifted from a tourism board promotional video, or some tourist's excitable travel video of an exotic locale that he came back from. Think along the lines of Mistress of Spice, and Bride and Prejudice, and you have an idea how this story by Tracey Jackson had been approached by director James Dodson.

Priya Sethi (Shriya) works in a call centre in Mumbai belonging to CitiOne Bank (no prizes here), and her daily night shift (to be on the same timezone as the USA) gets frowned upon by her conservative family (Anupam Kher from Victory as Dad, and Sushmita Mukherjee from Dostana as Mum), even though she's earning good money to become the chief breadwinner, versus than her insurance salesman dad. She adopts her Jessica David profile for calls she makes to CitiOne's customers, putting on a perfect American accent as she speaks to strangers every night, only to call on a handsome young man (she knows because she Googles) Granger Woodruff (Jesse Metcalfe of John Tucker and Desperate Housewives fame) who had his identity stolen and a whole host of credit card transactions erroneously billed to him.

The both of them strike up a friendship as they speak frequently to clear up and verify his credit card transactions, and with one thing leading to an impulsive another, they set up a date, even though she knowingly lives on the other side of the world in India, while fibbing that she's actually in San Francisco, a city which Granger would be going to for a make or break advertising deal with a hotel chain.

As with any romantic movie, the chemistry between the couple is important for it to be believable that they're falling for each other, and in this aspect both Jesse Metcalfe and Shriya excelled in, looking good on screen as they share plenty of romantic moments the plot had thrown at them. You'd find yourself inevitably rooting for them as they overcome expected challenges, knowing that these issues will probably not be show stoppers, since they conflict with the type of characters they are, strong-willed and stubborn as a mule toward tradition that the modern generation do not buy into, or just don't buy into spending time with someone they don't believe in.

Possessing some amazing powers and ability to hear from a distance, The Other End of the Line is a long-distance infatuation that took on a life of its own, where characters step out of their comfort zones to pursue what their heart tells them. Since it's just a few days after Valentine's, this movie got made and released now for a reason, to have you partake in some lovey-dovey movie with comedy courtesy of a traditional family thrown in for good measure. Need a movie for a romantic night out? Then The Other End of the Line will satisfy that objective. Nothing fancy, but it works.


28 of 30 people found this review helpful.  Was this review helpful to you?

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