Michael tries to be proactive during a watermark crisis, but only makes the situation worse. Meanwhile, Angela has trouble being apologetic with customers, and Andy discovers a secret about his new girlfriend.
Did You Know?
Referring to the crisis Michael says it's threat level midnight and Jim smiles at the camera because in the season 2 episode, "The Client", Pam finds a screenplay written by Michael titled, "Threat Level Midnight" and subsequently Jim organizes the office in a reading of the screenplay. See more
While Michael is filming his apology video, what he is saying does not match up with the cue cards that Dwight is holding. See more
I'm calling the Better Business Bureau!
Yeah, well, I'm calling the Ungrateful Biatch Hotline!
References The O'Reilly Factor
The Lion Sleeps Tonight
Original written by Solomon Linda
, adapted and arranged by Hugo Peretti
, Luigi Creatore
, George David Weiss
and Albert Stanton
Performed by John Krasinski
and Ed Helms See more