When the managers were set a target to reduce the waiting time in Casualty, they came up with more clever strategies. A new job was invented, called the Hello Nurse. Who did nothing to treat the patient, but simply greeting them meant they had been seen and were off the list. When the government then tried to set a target to reduce the number of patients waiting on trolleys, the managers took the wheels off the trolleys and reclassified them as beds. And they redefined the corridors as wards ...