To fend off the increasing staff disillusionment a Training Day has been scheduled. Dawn's engagement to Lee is on the rocks and Tim begins to think that he may at last have a chance with her.

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Episode cast overview, first billed only:
Joel Beckett ...
Peter Purves ...
Peter Purves
Ben Bradshaw ...
Angela Clerkin ...
Jamie Deeks ...
Richard Hollis ...
Man in Video
Jane Lucas ...


It's training day at the Slough offices of Wernham Hogg and the topic of the day is how to please and satisfy their customers. Although there is a facilitator for the day, Brent thinks he is the expert on the subject and constantly interrupts. He eventually serenades the group with his guitar. Dawn has a fight with her fiancée Lee and Tim comforts her. Brent's approach doesn't quite help her however. Written by garykmcd

Plot Summary | Add Synopsis


Comedy | Drama


TV-14 | See all certifications »

Parents Guide:





Release Date:

30 July 2001 (UK)  »

Company Credits

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Technical Specs


Sound Mix:


Aspect Ratio:

1.78 : 1
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Did You Know?


The David Brent character was revived for Red Nose Day 2013, where he in turn revived the old Foregone Conclusion song "Equality Street" mentioned here, passing it on to his new young musical protégé. See more »


David Brent: I'd like to make a complaint please
Rowan: Don't care
David Brent: Well I am staying at the hotel...
Rowan: Don't care, it's not my shift
David Brent: Well you're an ambassador for the hotel...
Rowan: I don't care
David Brent: I think you'll care when I tell you what the complaint is...
Rowan: I don't ca...
David Brent: I think there's been a rape up there.
David Brent: ...I got his attention. Get their attention.
See more »


Referenced in David Brent: Life on the Road (2016) See more »


Paris Nights
Written and Performed by Ricky Gervais
See more »

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User Reviews

Free love on the freelove freeway...
10 January 2009 | by (Italy) – See all my reviews

The fourth episode of The Office is arguably the best of the entire first season, and a strong contender for the title of finest episode ever (the two-part series finale is stronger, though). Why? Because of a very poignant development in the platonic romance between Tim and Dawn, and also because of a song.

The premise of the show sees everyone disillusioned over the possible downsizing which might occur soon. In order to cheer them up, David organizes a Training Day that will boost his staff's morale. The situation gets out of hand (obviously) due to his inability to approach anything seriously, and things get more awkward when a rumor starts circulating about Dawn and Lee (Joel Beckett) calling off their wedding and Tim thinks it might be a good time to make his next move.

The entire mid-section, where various types of role play and trust exercises are suggested, is the single funniest moment in the series' history, perfectly accompanied by the somehow darker conclusion. Gareth has his best scene ever when asked about his ultimate fantasy ("Two lesbians. Sisters, probably. I'd just be watching."), but the crown must once again be given to Ricky Gervais for providing Brent with the definitive comic weapon: a ridiculous song he wrote himself. Forever associated with the show, it has become one of the comedian's most recognizable trademarks (along with another thing introduced in Season 2). All together now: free love on the freelove freeway...

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