Are You Being Served?: Season 1, Episode 2
Our Figures Are Slipping (28 Mar. 1973)
TV Episode - - Comedy
Sales figures for the department are lower than expected so Mr. Rumbold has instructed the staff on new sales techniques. Besides viewing the store as a ship or a battlefield, Mr. Rumbold feels that the staff, particularly Mr. Lucas, should smile more in an effort to charm the customers.