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John & Jane (2005)

7.0
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Ratings: 7.0/10 from 104 users  
Reviews: 9 user | 13 critic

A entirely original blend of observational documentary and tropical science-fiction, JOHN & JANE follows the stories of six "call agents" thatanswer American 1-800 numbers in a Mumbai call center.

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A entirely original blend of observational documentary and tropical science-fiction, JOHN & JANE follows the stories of six "call agents" thatanswer American 1-800 numbers in a Mumbai call center.

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Documentary

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14 September 2005 (Canada)  »

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Uneven & not that Impressive Overall
7 May 2011 | by (United States) – See all my reviews

The explosion of call centers in India is an intriguing topic for a documentary, & I had heard a lot about this movie. Unfortunately, it just didn't work for me. The characters were just not that engaging, & in no case it went really deep into the call center life. In one case, a woman spends a lot of time explaining she is a natural blond. Now that's typical in an Indian call center! I would have liked to know more about where these people come from. What's their education. Their family. I also think it was centered on one city, and on sales only, whereas call centers also have tech support, customer service, market research & a whole lot of other activities. There were these shots of Mumbai that seemed to scream "look at me, I'm so artsy!" Further, overall the drudgery of call centers didn't really some through. Also, I would have liked to see the management side, how they react to the callers. I would have liked to see someone who got burnt-out (which is very common in call centers). There were some sequences that were very competent, but overall it felt it just didn't form a satisfying story, which is what a documentary should be.


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