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24 November 2003 (Germany)  »

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Interesting view into a world well hidden behind canned messages
18 January 2007 | by (Canada) – See all my reviews

This documentary shows the lives behind the friendly voices at the end of a "hotline". Although the work environment is fairly typical of many large corporations' call centre , the social aspect and background stories add a nice sparkle to this work.

A must watch for those who work or have worked in a call center with a distinctly multicultural mix of colleagues... and of course anyone curious to see what lies at the other end of the line ;)

The official summary states the following: Who are the patient and friendly voices at the end of hundreds of hotlines, these call centres, which all large companies nowadays use for customer care, answering irritable questions twenty-four hours a day? They are young people like Martina, Atalan, Izet or Michaela: modern vagabonds, transients, people without a real home; located, while they speak to you, someplace in the world where you would least expect them. Amsterdam is the European Mecca for international call-centres. Hundreds of young call centre agents from all over the world are working here. Four of them will be the focal point of this film. A research in the social laboratory of the Netherlands, Europe's experimental field and a film about globalisation and the working conditions of a world on our doorstep.

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