Mysterious firefighter Jack Morgan joins the watch, Sicknote isn't looking forward to receiving his 20 years service medal, a man is seen leaping from a burning house and a car crashes into a restaurant.
Nick heads to Cyprus to see his son after learning Costas and Evgenia are having problems there and an explosion at a swimming pool sees a man trapped as the building floods and Jack has to make a brave rescue.
Jack retaliates after Pitbull goads him, there's another hoax at the hospital but a bit of detective work finally identifies the culprit and the watch have to rescue a wheelchair-bound man from a house fire.
New Sub Officer Carole Webb arrives and Pearce is unimpressed, Billy receives unwanted female attention when he rescues women trapped in a Turkish bath and a gang of youths start a fire that sees Jack and Recall get trapped.
Nick is at a conference where he is taken by a Dutch firefighter, Carole is left in charge resulting in her and Pearce arguing after a mixup at a shout and new firefighter Chris Newman - promptly nicknamed Skippy - joins the watch.
A cycle courier is glued to his bike and rides into the station for assistance, Skippy talks down a suicidal woman and after a performance of MacBeth in a prison Sicknote and Jean get a nasty surprise.
The watch have to free a taxi driver whose arm has been trapped in a public toilet, Pearce is concerned when his dog Bruno goes missing and Pitbull appoints a reluctant Recall to represent him at his disciplinary hearing.