Connie's old boss Andrea returns to the ED the same time her young heart patient is admitted, but Connie's concerns are soon raised when Andrea becomes insistent on operating. Ash decides to cover for Rita, while Lofty treats a distressed young male.
Connie decides to take a select number of her staff out on a day following the hospital's recent success, but when Ethan takes his eyes off the road for a second too long the team are embroiled in a horrific road traffic collision - with devastating consequences for one character.
A few old faces gather as an emotional day arrives for the staff. Ethan leaves his bed to attend the funeral, while Dixie distracts herself. Iain returns, while a new Tea Lady, Honey, catches the eyes of Noel.
Connie is left questioning herself when a man dies mysteriously in the ED. Dixie can't help but blame Ash for Jeff's death. Cal works closely with Ethan and Charlie on a virus which connects two patients.
Rita and the staff struggle to deal with a football riot which overspills from a pub to the ED. But things soon turn dangerous as a flare is set off, resulting in a man's face being severely burned. Rita is promoted to senior staff nurse.
Ash is angered by an asylum seeker who refuses life-saving treatment because she's a Jehovah's Witness. Big Mac experiences his first day as a Health care Assistant. Ethan pairs up with Dylan to treat a teenage girl fearing ovarian cancer.
Ash and Dylan disagree on how to treat a suspected 19-year-old overdose. Cal flirts with Zoe's patient, irritating her. The paramedics receive a hamper basket addressed to Jeff, but the contents is rather peculiar when it turns out to be a turkey.
Connie continues to struggle looking after Grace, and lashes out at a patient who can't feed her family, forcing Charlie to step in. Noel begins to accept Honey as his daughter, but remains frightened at the thought of being a father.